TONDERAI VAYEYA
Customer Service Assistant
Stanley
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated with years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Cashier
K&C Fast Food
02.2023 - Current
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Representative
Newen Breadshop
Stanley
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
ST ANNES GOTO HIGH SCHOOL
Zimbabwe 01.2009 - 11.2010
Skills
Customer Service
Roles And Responsibilities
WE WORKED IN A TEAM OF MECHANICS TO CONDUCT INSPECTIONS INTO VEHICLE ENGINES AND MECHANICAL AND ELECTRICAL COMPONENTS TO DIAGNOSE PROBLEMS ACCURATELY, THEN COMPILE THE INFORMATION ON JOB CARDS. I CAN ALSO BE ABLE TO DO PERFORM FURTHER INSPECTIONS AND DIAGNOSING OF UNDERLYING ISSUES AND CAUSES OF ANY MALFUNCTIONS. I CAN BE ABLE TO REPAIR BOTH PETROL AND DIESEL ENGINES, SUSPENSIONS AND STEERING, MANUAL TRANSMISSIONS, BRAKES, AIR-CONDITIONING SYSTEMS AND COOLING SYSTEMS. MY DUTIES ALSO INCLUDED UPHOLDING THE PAPER-FLOW PROCEDURES REQUIRING THE DOCUMENTATION OF CORRECT MILEAGE, FUEL AND IMPORTANT INFORMATION ABOUT THE VEHICLE. FURTHERMORE, I WOULD ENGAGE WITH CUSTOMERS AND EXPLAINING TO THEM PROBLEMS ON THEIR VEHICLES AND OFFERING THEM THE EXPERT OPTIONS ON THE MAINTENANCE OF VEHICLES. I HAVE GOOD EXPERIENCE ON MAINTAINING FLEET VEHICLES, PERFORMING FINAL OPERATIONAL TESTS ON ALL VEHICLES TO QUALITY CHECK ALL REPAIRS.
Personal Information
- Passport Number: AE432036
- Date of Birth: 08/07/93
- Gender: MALE
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
References
K&C Fast food
Phone number +500 22922
Timeline
Customer Service Representative
Newen Breadshop
05.2023 - Current
Cashier
K&C Fast Food
02.2023 - Current
ST ANNES GOTO HIGH SCHOOL
01.2009 - 11.2010
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