Pride Takunda Chanaiwa
Food And Beverage Supervisor
Dubai,Dubai
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
Supervisor
Atlantis The Royal, Gastronomy Restaurant
07.2023 - Current
- Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail.
- Maintained harmony between wait staff using excellent interpersonal and conflict management abilities.
- Upheld restaurant's professional reputation by inspecting staff and dining areas regularly to spot and correct problems.
- Implemented proactive measures to correct various problems with team performance.
- Increased team efficiency by adapting workflows to current customer demands.
- Handled customer introductions with polish and professionalism, including presenting menus, describing specials and connecting waiters to customers.
- Coordinated special treatment for VIP guests and assigned top staff to handle needs.
- Verified and maintained team compliance with quality expectations, established standards and food safety requirements.
- Followed up with customers to check on food, drinks and requests. Managed orders and payments with POS system.
Senior Supervisor
Clay Cafe
04.2021 - 10.2023
- Elevated team performance by coaching wait staff on procedures and strategies for success.
- Identified and addressed training needs and provided on-the-job coaching aimed at improving work standards.
- Organised and conducted departmental meetings to discuss performance, challenges and remedial plans.
- Organised work schedules, allocated tasks and confirmed expectations to achieve KPIs.
- Provided robust training and inductions for new staff each month to optimise productivity.
- Enforced safe use of equipment and secure storage procedures.
- Demonstrated exceptional customer service and rapport building skills to boost customer loyalty.
Waiter
Waiter, Sotano On Bree
08.2019 - 04.2020
- Welcome guests politely as they enter the restaurant
- Introducing myself, accompanying the guests to their table and presenting menus to the guests
- Explain the menu, ingredients and be aware of any allergies
- Take orders accurately according to the guests including any special requests.
- Checked available food and drinks before placing client orders.
- Ensure customers are satisfied with the service and monitor customers needs and requests
- Making sure that the area is clean.
- Utilised product knowledge to upsell items to customers.
- Increased revenue by upselling food and beverage options tailored to guest tastes and preferences.
Education
High School Diploma -
Pride Edward Boys High School
Harare 04.2001 -
Skills
Inventory Control
undefinedTimeline
Supervisor
Atlantis The Royal, Gastronomy Restaurant
07.2023 - Current
Senior Supervisor
Clay Cafe
04.2021 - 10.2023
Waiter
Waiter, Sotano On Bree
08.2019 - 04.2020
High School Diploma -
Pride Edward Boys High School
04.2001 -
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